Return, Refund & Exchange

At Sioral, we take pride in the quality of our products and aim for 100% customer satisfaction. Every item is thoroughly inspected before shipping.
Return/Exchange Eligibility:

We accept returns or exchanges only if:

• The product was damaged during shipping

• There was an error in your order
   

Note: For exchanges, customers are responsible for any additional delivery charges.

To Request a Return/Exchange:

• Contact us within 24 hours of delivery at info.sioral.in or DM us via Instagram or +91 7904485525 (WhatsApp)

• Provide a clear, unedited unboxing video showing the issue

• If approved, return the item in original condition within 48 hours

• In case of any Refunds approved by the Sioral Jewellery, it’ll take 6-8 days for the refund to be processed to the end customer.
   

Not Eligible for Return/Exchange:

• Lost or unclaimed orders

• Used, damaged, or poorly packed items

• Size-related issues (please check size guides before ordering)

• Incorrect address or failed deliveries (additional charges may apply)

• Minor differences in colour/design/finish
   

Can I cancel my order?
Once an order is placed, we are unable to accept cancellations. We encourage you to review your order carefully before completing the checkout process.


At Sioral, we stand behind the quality of our products and strive to ensure that every customer is happy with their purchase. However, if any issues arise, our team is ready to assist and make the process as smooth as possible.